Requirements for a Return
• You can call customer service within 3 days after delivery.
• The item is still in NEW condition
• All Product items must carry their tags, seals and all accessories intact
HOW TO RETURN
• Call the customer care line +234-7036954891, +234-8033331476, +234-8033048820 or send a mail to firstname.lastname@example.org to arrange a retrieval.
• For Lagos, Abuja and Port Harcourt; We will arrange a retrieval from the same delivery location or advise you to drop off at our Courier Partner Hubs
• Other states will have to drop off at our Courier Partner’s Hubs or send to our address in Lagos directly
• Upon receipt of this item(s), we will conduct a proper quality check to confirm validity of the return.
• If Valid, we shall credit you with a store voucher the cost of the item (excludes shipping fee) so you can use on www.frijay.com for your next shopping.
• If you choose the option of Cash Refund, your account shall be credited within 7days.
• If Invalid, we shall send the item back to you Please allow for 7days after retrieval for Lagos Orders; 14 days for orders outside Lagos.